How do I claim a promotion?
To claim a promotion, first log into your account and navigate to the promotions section. Find the offer you want, read the specific terms linked to that offer, and click the opt-in button. Once opted in, perform the required action, such as making a qualifying deposit, to activate the bonus.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in before making the deposit. Most of our offers require an active opt-in prior to the transaction. Additionally, ensure your payment method is eligible and that you have met all the prerequisite requirements listed in the offer's terms.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless specifically stated in the terms. If you have an active bonus, you usually need to complete the wagering requirements or cancel the current offer before you can opt into a new one. Check the terms for each offer to confirm.
Where do I check the terms for a specific promotion?
Every active offer in your account dashboard features a direct link to its specific terms and conditions. We highly recommend clicking this link before opting in, as it contains the legally binding rules regarding wagering, eligible games, and maximum limits.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you use a mobile browser or the official app, you can opt in and track your progress through the promotions section of your account exactly as you would on a desktop.
What happens if I forget to opt in?
If you make a deposit or place wagers without opting in first, the bonus typically cannot be applied retroactively. This is why we emphasize the opt-in step in our process. Always ensure the offer is active in your account before taking eligible actions.
Can I cancel an active promotion?
In many cases, you can cancel an active bonus through your account settings or by contacting support. However, be aware that canceling a promotion usually results in the forfeiture of any bonus funds and any winnings generated from those funds.
How do I find out when new promotions are released?
The best way to stay updated is to check the promotions section of your account regularly. You can also keep an eye on our internal notifications or contact our support team for information on the latest categories of offers available to players.